Returns & Exchanges

We want you to be delighted with your David Austin roses; if for any reason you are not satisfied, we offer a 5-year guarantee on our roses and a 30-day return window for non-living items. Our goal is to ensure your garden flourishes with the highest quality blooms and gardening accessories.

1

Contact Customer Care

Reach out to our specialist team within 30 days of receipt to initiate a return or report a health issue with your rose.

2

Prepare Your Package

Place the unused items or dormant roses back into their original breathable packaging to ensure they remain protected during transit.

3

Label and Ship

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

4

Refund Processing

Once our horticultural experts inspect the returned items, we will issue a full refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing